Our Terms of Use

Terms of Use


Notice: This service is offered for use based on the terms and conditions set out below in conjunction with our Privacy Policy. By using the Service you agree to be bound by these terms and conditions.


"Company" means - RTP Online Limited (registered company number: 07248313), whose registered office is at: Amron House, Borough Road, North Shields, Tyne & Wear, NE29 6RN, United Kingdom; including where the context so allows: its shareholders, employees, affiliates, associated and contracted persons, companies or businesses supplying services to The Company.

"Customer(s)" means - person, persons, companies or other organisations using the Services of the Company in order to be introduced to Tradespeople and/or use the services of the introduced Tradesperson or their Sub-Contractors.

"E-mail(s)" means - electronic mail received or sent by the Company, automatically or otherwise.

"Job(s)" or "Work" means - work carried out by Tradespeople.

"User(s)" means - Tradesperson/Tradespeople and/or Customer(s).

"On Hold" or "Suspend(ed)" means - the suspension of the Tradesperson's account with the Company. This will deny access to new Job submissions.

"Service(s)" means - the services provided/used by the Company to Users and includes, but is not exclusive to: information, products and services provided on the Website and by e-mail.

"Sub-Contractor(s)" means - contractors, sub-contractors, and self-employed professionals, or any other person or company working for or on behalf of Tradespeople.

"System(s)" means - the software, hardware, programmes, and automated processes that are used by the Company in order to provide the Service or components thereof.

"Third Party" or "Third Parties" means - person, persons, company or companies, websites or any other business or enterprise that is being referred to, in the context of these Terms and Conditions, as being other than the Company or a User.

"Tradesperson" or "Tradespeople" means - tradesmen, tradeswomen, trades companies or any other person, persons, company, or companies that use the Services of the Company in order to receive introductions to Customers and potential Customers.

"Website" means - the web space, pages, and the contents and graphics contained in such space or pages.

"Your Information" means - any information you provide to the Company or other Users of the Website in relation to the Company's Service including information provided during registration, Job listings, the rating of Tradespeople and any other communication processes arising as a result of use of the Services or Website.

1. General disclaimer - Customers

  1. It is the Customer's responsibility to select a Tradesperson and to negotiate the terms of any Work to be performed by the Tradesperson selected. The Company makes no warranty regarding any goods or services purchased or obtained through an introduction made via its Website or the Services or any transactions entered into through its Website.
  2. The Company relies on data provided by Users and Third Parties to determine which Tradespeople are included in the Website and does not recommend or endorse any specific Tradesperson.
  3. Whilst the Company shall use its reasonable endeavours to do so, it does not guarantee to be able to find a Tradesperson suitable for undertaking a Job whether by reason of geographical restrictions or otherwise.
  4. The Company provides no guarantee that a Tradesperson to whom it has passed a Customer's Job information will contact the Customer.
  5. The Company cannot accept any liability in respect of any contract or other agreement entered into between the Customer and the Tradesperson. In particular, but without limitation, the Company can accept no liability relating to the quality or fitness of any Work performed or omitted to be performed by any Tradesperson and accordingly shall not be liable to the Customer for any occurrence resulting from the introduction of the Tradesperson to the Customer including but not limited to any direct, indirect or consequential or inconsequential loss of any kind suffered by the Customer howsoever arising.

2. General disclaimer - Tradespeople

  1. The Company relies on Customers to specify and describe their Job requirements. The Company makes no warranty for the accuracy or completeness of any information provided by the Customer.
  2. The Company makes no guarantee to refer any Jobs to a Tradesperson.
  3. The Company makes no warranty as to the availability or suitability of a specific Job.
  4. As a Tradesperson, you must ensure that you are legally able to tender for a Job and that you are legally able to perform the Work specified in the Job description.
  5. The Company is not party to any contract made between the Customer and the Tradesperson in relation to a specific Job and accordingly shall not be liable to the Tradesperson for any occurrence resulting from the introduction of the Customer to the Tradesperson including but not limited to any direct, indirect or consequential or inconsequential loss of any kind suffered by the Tradesperson howsoever arising.

3. Privacy and data protection and exchange of information

  1. By accepting this Agreement, you expressly consent to uses and disclosures of Your Information as set out in the Company's current Privacy Policy, which is incorporated by reference.
  2. The Company holds Your Information on a database and as part of the business System strictly in accordance with its Privacy Policy.
  3. The Company will use its reasonable endeavours to forward details of Customer's Job requests to selected and suitable Tradespeople. Should the Tradesperson express an interest in quoting for the Job then personal contact details will be sent to the Tradesperson concerned.
  4. The Company will make ratings and reviews from Customers in relation to historic Jobs available for Users to see at any stage on the Website.
  5. If for any reason you do not wish any or all of Your Information to be used in the way set out in these Terms and Conditions then please do not use the Services of the Company.

4. Disclaimer of warranties

  1. The Website and the Services are provided on an 'as is' and 'as available' basis and the Company makes no warranties or representations, whether express or implied, in relation to the Website or the Services, including but not limited to, implied warranties or conditions of completeness, accuracy, satisfactory quality and fitness for a particular purpose.
  2. The Company makes no warranty that the Website or use of the Services will meet your requirements or will be uninterrupted, timely, secure or error-free.
  3. No warranty is given by the Company as to results that may be obtained or the accuracy of any information obtained through the Website or the Services or that any defects in the Website or the Services will be corrected and you understand and agree that any material or data obtained through use of the Website or the Services is at your own discretion and risk.

5. Your information

  1. You are solely responsible for Your Information. You agree to provide true, accurate, current and complete information when providing details to the Company. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use. Your Information and your activities on the Website must not be false, inaccurate or misleading, offensive, menacing, abusive, defamatory, or in breach of copyright, confidence, privacy or any other rights. Your Information must not infringe any Third Party's copyright, patent, trade mark, trade secret or other proprietary rights or rights of publicity or privacy, be fraudulent, be in breach of any applicable laws or regulations (including, but not limited to, consumer protection, unfair competition, anti-discrimination, false advertising), be obscene, indecent or contain pornography. Your Information must not create liability for the Company or cause the Company to lose (in whole or in part) the services of its ISPs or other suppliers. Your Information must not link directly or indirectly to any other website.
  2. To enable the Company to use Your Information, you grant to the Company a non-exclusive, world-wide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) licence to exercise the copyright, trade mark, publicity, and database rights you have in Your Information, in any media now known or not currently known. You also waive all moral rights you have in Your Information to the fullest extent permitted by law. You hereby acknowledge that the Company, at its absolute discretion, shall be entitled to edit, modify or remove any part or parts of Your Information which it considers is in breach of any of the provisions of these Terms and Conditions.
  3. Your Information may not contain any computer viruses, macro viruses, trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer or to surreptitiously intercept, access without authority or expropriate any System, data or personal information. Your Information may not cause the Website to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the Website is in any way impaired.

6. Tradesperson vetting

  1. RTP Online Limited does not 'vet' the Tradespeople who use the site. RTP Online Limited believes that its bespoke and unique rating system provides customers with the best independent feedback on a Tradesperson.
  2. It is the responsibility of the customer to satisfy themselves that the Tradesperson is appropriately qualified to complete the job prior to accepting a quote.

7. The company's rights

  1. The Company reserves the right to modify or discontinue all or part of, temporarily or permanently, the Website or the Service with or without notice to you and you confirm that the Company shall not be liable to you or any Third Party for any modification to or discontinuance of the Website or the Service.
  2. The Company may change the terms and conditions from time to time and shall post such alterations on the Website.
  3. The content, layout and organisation of the Website shall be subject to variation at the sole discretion of the Company.
  4. In the event of the Company's publication of the Website being restricted, curtailed or prevented by any law or any other act or thing beyond the Company's control, the Company may at any time, notwithstanding anything contained in this Agreement, forthwith terminate this Agreement in whole or in part.

8. Intellectual property rights

  1. You hereby acknowledge that all present and future copyright and other intellectual property rights subsisting in, or used in connection with, the Website (the 'Rights'), including the manner in which the Website is presented or appears and all information and documentation relating thereto is the property of the Company and nothing contained herein shall be construed so as to transfer any such rights to you.
  2. Without prejudice to the generality of the foregoing, if and to the extent that you own any or all of the Rights, you hereby irrevocably and unconditionally assign the Rights, with full title guarantee, to The Company for the full period of copyright and all renewals extensions and/or revivals thereof and thereafter in perpetuity, throughout the world.

9. Indemnity

  1. You agree to indemnify the Company forthwith on demand and hold the Company harmless against any and all expenses, damages and losses of any kind (including reasonable legal fees and costs) incurred by the Company in connection with any claims, actual or threatened, of any kind (including without limitation any claim of trademark or copyright infringement, libel, defamation, breach of confidentiality, false or misleading advertising or sales practices) arising from the provision of Your Information or from your use of the Website or the Services.

10. Limitation of liability

  1. Neither party shall, nor purport to, exclude or restrict liability for death or personal injury resulting from the negligence of it or its employees, servants or agents acting in the course of their employment.
  2. You acknowledge that the Company has no control over the information that can be accessed by using the Website and the Services and that the Company may not examine your use of the Services or the nature of the information you are sending or uploading. The Company therefore excludes all liability of any kind for the transmission or reception of such information of whatever nature.
  3. The Company does not represent that the information contained in the Website or in any communication from the Company, including but not limited to telephone conversations, e-mails and letters, is accurate, verified, current, comprehensive or complete. They could contain inaccuracies, typographical, human and/or machine errors or omissions. The Company will not be liable in any circumstances for any direct, indirect, consequential or special damages arising from use of the Website or Services of the Company. For these reasons users of the Website should neither rely, nor act upon any of the information contained within The Website, and if anyone does so, it will be entirely at their own risk.
  4. E-mails and text messages that are automatically generated from information provided by Customers and Tradespeople are NOT under the editorial control of the Company. These may be automatically sent un-checked and un-edited by the Company and therefore they do not necessarily reflect the opinions and/or beliefs of The Company.
  5. The Company is not responsible and cannot be held liable for any inaccuracies, the validity, reliability, any falsehoods, misrepresentations, defamatory language or words, libellous statements, fraudulent activities or any other damaging words, sentences or statements contained in the components of e-mails and text messages that are not under the editorial control of the Company.
  6. You agree that, except for death and personal injury arising from our negligence, the Company shall not be liable in contract, tort, negligence, statutory duty or otherwise, for any loss or damage whatsoever arising from or in any way connected with this contract, including, without limitation, damage for loss of business, loss of profits, business interruption, loss of business information, loss of data, or any other pecuniary loss (even where the Company has been advised of the possibility of such loss or damage).
  7. Without limiting the generality of Clause 1(e) of this Agreement, Customers agree not to hold the Company responsible for any damages or other liabilities arising from Work performed by any Tradesperson. The Company does not and cannot be involved in Customers' dealings with Tradespeople, or control whether or not Tradespeople will complete any Work as agreed and in the event that a Customer has a dispute with one or more Tradespeople, the Customer hereby releases the Company (and its agents and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.
  8. Save as expressly set out herein, all conditions, warranties and obligations which may be implied or incorporated into this Agreement by statute, common law, or otherwise and any liabilities arising therefrom, are hereby expressly excluded to the extent permitted by law.
  9. While every reasonable care will be taken in respect of information supplied by you, the Company cannot accept liability for any information placed or omitted to be placed on the Website (whether or not any such liability is occasioned by the Company's fault or negligence or otherwise).
  10. The Company cannot and does not guarantee and does not warrant against human and/or machine errors, omissions, delays, interruptions or losses of information or data, infringing any material, or defamation.
  11. The Company cannot guarantee the day or time that the Company will respond to any e-mail, telephone or written enquiries or Website form submissions.
  12. Any responses made by the Company do not purport to be complete and exhaustive.
  13. Without limiting the foregoing, the Company shall have no liability for any failure or delay resulting from any governmental action, fire, flood, insurrection, earthquake, power failure, riot, explosion, embargo, strikes whether legal or illegal, labour or material shortage, transportation interruption of any kind, work slowdown, transmitter or satellite degradation, failure of the Internet, interruption or failure or any other condition beyond the control of the Company's affecting production or delivery of the Website and any information incorporated in it in any manner or any of its obligations under this Agreement.
  14. Each of the provisions of this Clause shall be construed separately and independently of the others.

11. Disputes

  1. Should Users have a dispute with another User, they must, in the first instance, address such dispute directly to the User concerned and feedback the results to the Company.
  2. The Company may at its sole discretion without being under legal obligation to do so, investigate any grievances held by Users, and may discuss any investigation with all involved parties. However there are only three possible outcomes of a grievance investigation:

    1. a User may be allowed to continue using the Services of The Company;
    2. a User may be Suspended from using the Services of The Company for a period of time, at the discretion of The Company;
    3. a User may be banned indefinitely from using the Services of The Company.
  3. You hereby agree to release The Company from any damages or claims (including punitive, consequential and incidental damages) of every kind or nature, suspected and unsuspected, known and unknown, and disclosed or undisclosed, arising out of or in any way connected with such disputes.

12. Suspension and termination

  1. The Company reserves the right to Suspend or discontinue its Service to individual Users, with immediate effect, as it sees fit and in circumstances including, but not limited to:

    1. where payments that are due have not been settled within 14 days.
    2. where the Company suspects that a User is in material breach of any term hereof.
  2. Either party may terminate this Agreement forthwith by written notice if the other commits any material breach of any term hereof and which (in the case of a breach capable of being remedied) shall not have been remedied within 30 days of a written request to remedy the same.

13. Our fees

  1. Use of the Service is free for Customers.
  2. For Tradespeople, we charge a referral fee for work that you decide you'd like to quote for, which varies depending on the estimated budget of each Job. Your first 2 sets of quote details are provided free on registration.
  3. As a Tradesperson you may also choose to receive text alerts for new jobs matching your preferences. You can then purchase quote details from your mobile by replying with the appropriate job code. Text alerts can be purchased in bundles of 100 for £10.00. Your first 10 text alerts are provided free on registration.
  4. We reserve the right to review our fees from time to time. We also reserve the right to obtain validation of your credit or debit card details before we provide any Services to you.

14. Bills and payments

  1. We accept payments by credit or debit card only. For your convenience (and to keep our costs to a minimum) we use the services of RBS WorldPay to hold your payment details on a secure server and take payments automatically. Invoices are immediately sent to you by e-mail and past payment details may be accessed at any time via your account.
  2. We take your personal privacy and financial security extremely seriously: see our Privacy Policy for more information.

15. Payment terms

  1. We ask you to ensure that your card details are valid and that you have sufficient funds available. You may update your payment details at any time via a link to RBS WorldPay on your account page.
  2. In the event that a payment fails we will ask you to provide updated payment details.

16. Refunds

  1. Please contact us if you are in any way unsure about an amount that has been charged to your card. In the event that we find a payment has been taken in error we will refund the amount immediately to your credit or debit card.
  2. Refunds under any other circumstance are at the sole discretion of the Company.

17. General

  1. Clause headings are inserted for convenience only and shall not effect the construction hereof.
  2. If any provisions hereof are held to be illegal or unenforceable such provisions shall be severed and the remainder of this Agreement shall remain in full force and effect unless the business purpose of this Agreement is substantially frustrated thereby.
  3. You may not assign, transfer or sub-contract any of its rights hereunder without the prior written consent of the Company. The Company may assign, transfer or sub-contract all or any of its rights at any time without your consent.
  4. Any express or implied waiver by the Company of any term or condition hereof or any breach or default by you may be terminated by the Company at any time. No such waiver shall constitute a continuing waiver nor shall it prevent the Company from acting upon that or any subsequent breach or default or from enforcing any term or condition hereof.
  5. This Agreement constitutes the entire agreement between the Company and you as to the subject matter hereof and supersedes all previous communications, representations and arrangements, either written or oral (other than fraudulent misrepresentation). You acknowledge that no reliance is placed on any representation made but not embodied herein.
  6. The provisions of Clauses 1, 2, 3, 4, 8, 9, 10, and 17(f) shall survive termination of this Agreement.
  7. Any notice to be given under this Agreement may be given via e-mail, regular mail or by hand to the address provided on the Website or otherwise as notified by one party to the other.
  8. No terms or conditions other than those set forth herein or any variation thereof under Clause 8(b) shall be binding upon The Company, unless in writing and signed on behalf of both The Company and you.
  9. Nothing herein shall create or be deemed to create any joint venture, principal-agent or partnership relationship between the parties and neither party shall hold itself out in its advertising or otherwise in any manner which would indicate or imply any such relationship with the other.
  10. This Agreement shall be subject to the laws of England and Wales and the parties shall submit to the exclusive jurisdiction of the English courts.